Refund and Returns Policy

Key Principles

All requests must be submitted within 14 days of delivery
Returns are only available for orders delivered within Pakistan
International orders are not eligible for return, but may qualify for a partial or full refund if there is a verified issue.

What You Need to Provide

Pakistan Orders (Returns)

Clear explanation of the issue

Once your request is submitted, you must return the item with the provided Return Note. The Item must be :

unused, unworn, and unwashed
in original condition and packaging with barcode

International Orders (No Returns – Issue Reporting Only)

Clear explanation of the issue for each item
Supporting evidence (photos/videos) is required

For size or fit issues, include:

Photos of the item laid flat or on a hanger
Visible measurements (e.g. chest, length, sleeves)

For quality issues, include:

Clear photos of the defect (e.g. stitching, damage components)

Requests without sufficient evidence may not be approved.

Non-Eligible Cases

Returns or refunds will not be approved for:

Change of mind
No longer needed
Ordered by mistake
Dislike after receiving the product
Minor variations in color, fabric, or finish
Size/fit issues where the correct item was delivered

Items that have been:

worn or used
washed or dry cleaned
altered or stitched
damaged due to misuse

Other cases:

Requests submitted after 14 days of delivery
Requests without sufficient explanation or evidence (for international orders)
Any cases of Fraud

Refund Method & Timeline

Refunds are issued to the original payment method
COD orders are refunded via bank transfer or store credit
Shipping charges are non-refundable, unless the issue is due to an error from LAAM or the seller
If a returned item fails quality inspection, it may be sent back to you or discarded

Refunds are processed within 48 business hours after approval

Notes:

Bank processing times may vary and are outside our control
Refunds (local or international) may be issued as store credit, subject to customer agreement

Dispute & Chargeback Policy

If a customer initiates a dispute or chargeback with their bank or payment provider, we reserve the right to review the case internally and provide all necessary evidence, including order details, shipment tracking, and proof of delivery (POD).

Refund Eligibility During Disputes

Once a chargeback or dispute is initiated, the order will no longer be eligible for a direct refund through our system. The case will be handled only through the payment provider.

Refunds vs Disputes

Customers are encouraged to contact us before initiating a dispute. Once a dispute is filed through Stripe, we cannot process a refund directly, and the case will be resolved via the bank.

Fraudulent Disputes

Disputes raised despite valid delivery and order confirmation may be treated as fraudulent. In such cases, we reserve the right to:

Block the customer from future transactions
Take further action where necessary

Changes to This Policy

We may update this policy from time to time. The latest version will always be available on our website.